Any question? Call us on 091 724 105FAULTY GOODS
While every effort is made to supply you with the correct product in perfect condition, on occasion errors are made or a product is not up to standard.
We recommend that you inspect all goods on receipt and refuse delivery if there is any noticeable damage, when you sign for the goods upon delivery you are deemed as accepting they are in good condition at that time.
We will then require written or emailed confirmation of damaged, lost or missing goods as soon as possible but no longer than 48 hours of receipt. In your notification of correspondence we require images of the damages to further any damage enquiries, please note we take photographic evidence of all deliveries to back up or check claims of missing or damaged goods later.
If the goods have been damaged in transit you must report any damages within 48 hours of receiving the goods.
It is imperative that you check your goods for any potential faults prior to commencing any alterations including any warping or bowing beyond the 6mm tolerance.
Please remember that, by fitting or finishing your products or making alterations in any way, you will be deemed to have accepted the goods as supplied. In the event that goods have a manufacturing defect requiring replacement or refund our liability will only extend to the replacement value of the faulty goods and we will not be held responsible for any additional costs incurred i.e. fitting, finishing, painting etc.
We are not responsible for payment of consequential losses arising from a product failure.
The goods must be returned in their original condition and upon receipt and inspection any residual refund owing to you will be made within 30 days.
We will not be liable to you for an indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.
DOORS
Our doors are made of an engineered construction, This means that a door has a real wood veneer surface over a solid core, whether Oak, Walnut, Laminated, primed or painted finish the core of our doors are all made up of the same engineered material.
Please note that any real wood veneer materials like Oak or Walnut will never guarantee the same shades, colours or wood grains, by purchasing a real wood veneer product like oak or walnut (including frames/skirting and architraves) you are accepting this variance which is in line with real wood veneers and cannot be swapped out if you do not like the shade/colour of a real wood product.
It is recommended to cut/plane 3mm all round on our doors, or to specific manufacturers advice.
FLOORING
Flooring must be stored indoors in dry conditions in the original packaging avoiding areas of excess heat, damp, wet or moisture, I.e radiators or freshly plastered site etc.
Acclimatising your floor to room conditions is crucial, the floor must be installed on a firm, sound, level and clean sub floor and must be sufficiently dry with the heating left on for an appropriate amount of time before your floor layer is satisfied that it will be ready to lay and within the correct moisture tolerance.
We recommend that professional floor fitters who possess the necessary equipment to check the moisture content of your sub floor and the relative humidity of the room, It is important to ask the joiner/carpenter to provide you with these readings which you should retain.
This information will be required by us if there is a problem at a later date.
An expansion gap of 10-12mm must be left around the complete floor i.e. under thresholds, architraves and around fireplaces, kitchen island units or any heavy fixed items are not recommended to sit directly on top of any flooring as this may not allow for necessary expansion and will therefore void any manufacturers warranty on the floor.
A suitable underlay must be used when floating floors.
The manufacturer’s instructions and the conditions of sale will give in depth information on specific installation methods and requirements. These should be adhered to in conjunction with our conditions of sale.
DELIVERY
Any times quoted for delivery are estimates only and the Company shall not be liable for failure to deliver within the time quoted.
The goods properly packed and secured in such a manner as to reach their destination in good condition under normal conditions of transport, shall be delivered by the Company at, or despatched for delivery to, the place or places and in the manner specified in the order or subsequently agreed. Delivery to any lands or premises shall be deemed to be effected by delivery to the nearest off loading point or hard surfaced road.
Deliveries by our company are kerbside deliveries and customer must have somebody at the premises or site to take their goods inside, where the case of a customer and/or nominated persons not being available to take their goods in and sign for delivery, then we will return goods to our warehouse and reschedule a new later delivery date at the expense of the customer.
All cash customer orders must be fully paid in advance of a delivery being scheduled, credit customers must pay as per terms of their agreement.
Deliveries will only be made when the full entire order is ready, no part deliveries will be made unless agreed with management or at the expense of the customer.
The signature of any Customer acknowledging receipt of the goods shall be conclusive evidence of receipt of the goods specified on the relevant delivery docket.
If there is nobody at the destination to receive delivery, I.E dropping off at a shipping yard or logistical/courier company premises, as per request by the customers instructions this agreement must be made in advance and by email, under no circumstances shall the company be responsible for any damages that occur later, we strongly advise to have somebody there to receive your goods as by not doing so the customer takes full responsibility of all products at that point.
If an order is fully ready, then all goods must be Delivered from our warehouse within 60 days of purchase date, we will allow an extra +30 days if a cash sale order balance is paid in full within 60 days, bringing this to 90 days total, any goods that remain at our warehouse over 60 days without full payment will incur a 5% surcharge per order amount for warehousing costs, 90 days is the longest we can hold customers goods based on above terms in this clause (8).
COLLECTIONS
All collections from our warehouse and/or shop must be made in advance by phone or emailing a member of staff, you must give at least 24 hours notice 091-751652 or email warehouse@thedoorcentre.ie and reference your order/invoice number.
There is no guarantee your order will be ready in 24 hours and a member of staff will arrange a suitable date for you to collect at that point.
Anyone who turns up without prior notice given will not be guaranteed their collection at that point and may have to call back at a later time/date.
No persons, apart from staff are permitted to be in our warehouse at anytime and therefore you must wait outside until a member of staff is available or comes to you.
Collections must be checked and signed for by customer, we hold no responsibility if damages occur after a collection has been made and dispatched from our warehouse or collection point.
A signed collection docket means you will be deemed to have accepted the goods as supplied, including quantities and amounts, therefore you must check all amounts and products carefully.
All goods must be collected from our warehouse within 60 days of purchase date, we will allow an extra +30 days if a cash sale order balance is paid in full within 60 days, bringing this to 90 days total, any goods that remain at our warehouse over 60 days without full payment will incur a 5% surcharge per order amount for warehousing costs, 90 days is the longest we can hold customers goods based on above terms in this clause (7)
INSTALLATION AND FITTING
While we will always try to ensure at our very best efforts to provide an installation service of our products, sometimes it is not possible and therefore customers will be responsible for their own carpenters/fitters at that point, should the door centre recommend any carpenters or fitters to a customer it is out of goodwill and the customer has a choice to choose or find alternative fitters for their project at their own choice, the door centre will never be responsible for works completed by others who are not directly paid by us.
Installation and fitting of products provided directly through the door centre by our own fitters and shown on invoices with fitting works included will be covered with 12-month warranty parts and labour should any issues arise, please note issues must be directly related to our own products and fitting and not problems that arise by others on site (e.g water damage by others or existing structural defects, damage by other trades or other unforeseen problems unrelated to the door centre), we may require an independent engineers report at the customer’s responsibility to back up any claims, warranty is with our own products/fitting only and we will not be liable to you for an indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.
There is strictly no fitting warranty past the 12-month period, any issues that arise over this time will at that point revert back to manufacturer’s product guarantee only and the customer will liaise directly with the manufacturer at that point.
12 months (1x year) warranty is the longest warranty for any fitting/installation works, warranty date starts from the last day on site by our fitters, please note we take photographic evidence of all installation jobs should they be required later, if a customer has an issue with any product or fitting works organized directly through the door centre (i.e front doors or similar) then this must be sent by email, along with the original sales order and any relevant information and images to: info@thedoorcentre.ie
Please note this does not affect your statutory rights.
PRICE
Any price quoted by the Company or comprised in the contract is provisional only, and is subject to market fluctuations and/or changes in basic national wage rates, freight charges, rates of exchange, cost of materials (including raw materials) or other relevant costs. Whilst every effort will be made to maintain prices quoted the Company reserves the right to execute orders at prices ruling at the time of delivery.
TERMS OF PAYMENT
Payment shall be made in accordance with agreed terms.
The Buyer shall pay to the Company interest on overdue payments calculated on the day to day balance at a rate of interest equal to that from time to time payable by the Company on overdraft borrowings. Such interest should be payable on demand and may be charged and added to the balance of overdue payments and thereby compounded, from time to time as the Company may determine. A statement from the Company as to the rate of interest applicable under this paragraph shall, in the absence of manifest error, be conclusive.
Nothing in this clause shall be taken as limiting the Company’s rights under clause 8.
A Deposit is a payment that is made to the Company by the Buyer which indicates an intention to buy goods. When the Buyer pays a deposit for goods, a contract is created between the Buyer and the Company. If the Buyer changes their mind and no longer wishes to purchase the goods, the Buyer will be seen as not fulfilling their part of the contract and the Buyer will not be entitled to their deposit back.
DEFAULT BY BUYER
If the Buyer;
- Fails to comply with any term of the contract (including stipulations as to payment)
- Commits an act of bankruptcy, makes an arrangement or composition with creditors or suffers any distress or execution: or
- Resolves or is ordered to be wound up or has a receiver appointed: then, in such event, the Company shall have the right (without prejudice to any other remedies) to cancel any uncompleted order and withhold or suspend delivery of further goods, and to demand payment forthwith of all sums due by the Buyer to the Company.
In the event the Company exercises any rights it may have to stop goods in transit because of the Buyer’s financial condition, the Company may as its option resell such goods at public or private sale without notice to the Buyer and without affecting the Company’s rights to hold the Buyer liable for any loss or damage caused by breach of contract by the Buyer.
INFRINGEMENT
The Buyer shall indemnify the Company against all damages, penalties, costs and expenses to which the Company may become liable as a result of work done or the supply of goods in accordance with the Buyer’s specifications which involves the infringement of any letters patent, registered design, copyright trademark or trade name or other rights of confidentiality or information or industrial, commercial or intellectual property.
3RD PARTY WEBSITES
The Door Centre T/A Connaught Door Centre Ltd is not responsible for the availability or content of any 3rd party websites and apps or material accessed on them through the www.thedoorcentre.ie website. The Door Centre does not control any content of these linked websites and apps. The Door Centre does not endorse, and shall not be held responsible for any content, advertising, products, services or information on or available from 3rd party websites and apps. 3rd party websites and apps linked through www.thedoorcentre.ie are not covered by the terms and conditions and The Door Centre accepts no responsibility for them or for any loss or damage that may arise from your use of them.