FAULTY GOODS
While every effort is made to supply you with the correct product in perfect condition, on occasion errors are made or a product is not up to standard. We recommend that you inspect all goods on receipt and refuse delivery if there is any noticeable damage, when you sign for the goods upon delivery you are deemed as accepting, they are in good condition at that time.
We will then require written or emailed confirmation of damaged, lost or missing goods as soon as possible but no longer than 48 hours of receipt. In your notification of correspondence, we require images of the damages to further any damage enquiries, please note we take photographic evidence of all deliveries to back up or check claims of missing or damaged goods later.
If the goods have been damaged in transit you must report any damages within 48 hours of receiving the goods. It is imperative that you check your goods for any potential faults prior to commencing any alterations including any warping or bowing beyond the 6mm tolerance.
Please remember that, by fitting or finishing your products or making alterations in any way, you will be deemed to have accepted the goods as supplied. In the event that goods have a manufacturing defect requiring replacement or refund our liability will only extend to the replacement value of the faulty goods and we will not be held responsible for any additional costs incurred i.e. fitting, finishing, painting etc.
We are not responsible for payment of consequential losses arising from a product failure. The goods must be returned in their original condition and upon receipt and inspection any residual refund owing to you will be made within 30 days. We will not be liable to you for an indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.
DOORS
Our doors are made of an engineered construction, This means that a door has a real wood veneer surface over a solid core, whether Oak, Walnut, Laminated, primed or painted finish the core of our doors are all made up of the same engineered material. Please note that any real wood veneer materials like Oak or Walnut will never guarantee the same shades, colours or wood grains, by purchasing a real wood veneer product like oak or walnut (including frames/skirting and architraves) you are accepting this variance which is in line with real wood veneers and cannot be swapped out if you do not like the shade/colour of a real wood product. It is recommended to cut/plane 3mm all round on our doors, or to specific manufacturers advice.
FLOORING
Flooring must be stored indoors in dry conditions in the original packaging avoiding areas of excess heat, damp, wet or moisture, I.e radiators or freshly plastered site etc. Acclimatising your floor to room conditions is crucial, the floor must be installed on a firm, sound, level and clean sub floor and must be sufficiently dry with the heating left on for an appropriate amount of time before your floor layer is satisfied that it will be ready to lay and within the correct moisture tolerance. We recommend that professional floor fitters who possess the necessary equipment to check the moisture content of your sub floor and the relative humidity of the room, It is important to ask the joiner/carpenter to provide you with these readings which you should retain. This information will be required by us if there is a problem at a later date. An expansion gap of 10-12mm must be left around the complete floor i.e. under thresholds, architraves and around fireplaces, kitchen island units or any heavy fixed items are not recommended to sit directly on top of any flooring as this may not allow for necessary expansion and will therefore void any manufacturers warranty on the floor. A suitable underlay must be used when floating floors. The manufacturer’s instructions and the conditions of sale will give in depth information on specific installation methods and requirements. These should be adhered to in conjunction with our conditions of sale.
DELIVERY
Any times quoted for delivery are estimates only and the Company shall not be liable for failure to deliver within the time quoted. The goods properly packed and secured in such a manner as to reach their destination in good condition under normal conditions of transport, shall be delivered by the Company at, or despatched for delivery to, the place or places and in the manner specified in the order or subsequently agreed. Delivery to any lands or premises shall be deemed to be effected by delivery to the nearest off loading point or hard surfaced road.
